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Submit An Equipment Service Ticket
Is this a Software or Hardware issue?
Software
Hardware
Do you have a Serial Number for your equipment?
Yes
No
Please input the serial number of the equipment and click Search
Does this inquiry for the above equipment involve a removal, reinstall, or relocate?
Yes
No
No equipment with the serial number that you have searched for was found. Please press the Clear button and try again or call our Support line at 800-328-0067.
Please call the Support line at 800-328-0067 to get help with your equipment.
Removal or Relocation of your 3M detection system, Selfcheck or other Library Systems hardware is not covered under the terms of your service agreement. Please contact us at 800-328-0067 for further assistance.
Equipment Information
Model
Model Type
Customer Information
Name
Account Number
Phone
Address1
Address2
City
State
Zip Code
Country
Are the above details for Equipment Information and Customer Information correct?
Yes
No
Please call the Support line at 800-328-0067 to get help with your equipment.
Please choose the description of your problem from the dropdown below. If none of the choices fit your problem please check the Other box.
Short Description
BLUE SCREEN .
BOOT DEVICE ERROR .
CLEAN FILTER MESSAGE WILL NOT CLEAR .
CONSTANT ALARMING .
DIAGNOSTIC CODE .
DISPLAY WINDOW IS BLANK .
DIVISION UPGRADE (DUG) .
FALSE ALARMING .
GATE ARM BENT .
GATE STUCK OPEN .
GATE WILL NOT OPEN .
GENERAL SUPPORT (DEM) .
GHOSTING .
INDICATOR LIGHT WILL NOT COME ON .
INSTALL .
INTERMITTANT ALARMING .
ITEMS LEFT ON DECK .
LATTICE IS LOOSE / WOBBLY .
LAZER BEAM IS TOO NARROW .
LIGHT DOES NOT COME ON .
M6400 COIL FAIL .
NEW CPU PER 3M SFTW SUPP .
NO HUMMING NOISE .
NO POWER .
NOT ALARMING .
NOT DESENSITIZING .
NOT PRINTING RECEIPT .
NOT READING BAR CODES .
NOT RESENSITIZING .
NOT THUMPING .
OPERATOR TRAINING (DOT) .
PATRON COUNTER CONST. COUNTING .
PATRON COUNTER NOT COUNTING .
PRE-INSPECT FOR SERV AGREE .
PRE-INSTALL/BURIED CABLE (DSP) .
PRE-INSTALL/DIGITAL SIGN (DSP) .
PREVENTATIVE MAINTENANCE SERVICE .
QUALITY CORRECTIONS (DDS) .
READING PREV. BAR CODE .
RECEIPT PAPER JAMS / WONT FEED .
REINSTALL EQUIPMENT .
RELOCATE EQUIPMENT .
REMOVE EQUIPMENT .
SCANNER NOT WORKING .
SYSTEM FAIL .
WRENCH SYMBOL .
Other
Please provide additional information about the problem
Please describe the problem (Required)
Please enter your information:
Full Name
Email Address
Telephone Number (xxx-xxx-xxxx)
Ext.
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ModelHidden
Model Type Hidden
Account Number Hidden
Group Assigned
Type of Call
Service Rep Code
